Terms of Use

We may, at our sole discretion, limit, suspend, or terminate your account and your access to all or part of the Services, and remove or disable access to User Content, if we determine in good faith that: (a) you have violated these Terms, including the “Acceptable Use” section above; (b) your use of the Services is fraudulent, abusive, or unlawful; (c) your conduct creates a risk of harm to you, to other users, to Choiceful personnel, or to the security or integrity of the Services; (d) we are required to act by law, by a payment provider, or by the app store through which you obtained the App; or (e) your account has been inactive for an extended period.

We may also suspend or terminate other accounts associated with a suspended or terminated account, including accounts we reasonably believe were created to evade a prior suspension or termination.

We may take lesser action instead of suspension or termination, such as rate limiting your account, disabling a specific feature, removing specific content, or requiring you to verify your identity or correct information before continuing to use the Services.

We use a combination of automated systems and human review to detect conduct that violates these Terms. Automated signals may include rate limiting and request-volume monitoring, payment and subscription integrity checks, duplicate-account and evasion detection, security and error monitoring, and automated review of activity associated with your account. Automated detection may result in immediate, automatic limits on your use of the Services, such as rate limiting or a temporary block.

Before we suspend or permanently terminate an account for abuse, the decision receives human review — except where we reasonably determine that immediate action is necessary to prevent ongoing harm, fraud, or a security incident, or where immediate action is required by law. We do not use the clinical and safety features of the Services, including risk assessments intended to support your care, as a basis for punitive account action.

Where practicable, we will notify you at the email address associated with your account if we suspend or terminate it, and will identify the general basis for the action. We may act without prior notice where immediate action is necessary, where notice would compromise an investigation, or where notice is prohibited by law.

If you believe your account was suspended or terminated in error, you may appeal by contacting support@choicefulOCD.com within 30 days of the action. We will review your appeal and respond to you. Our determination on appeal is final.

If your account is suspended, you may lose access to some or all features — including chat, your treatment course, exposures, meditations, and saved content — for the duration of the suspension. If your account is terminated, the license granted to you under these Terms ends immediately and you must stop using the Services.

Termination for violation of these Terms does not entitle you to a refund of fees already paid and does not relieve you of amounts you owe. Subscriptions purchased through the Apple App Store or Google Play are billed by those stores: you remain responsible for cancelling a store-managed subscription to stop further renewals, and refunds for those purchases are governed by the applicable store’s policies.

Following termination by us, we handle your data as described in “Data Retention and Deletion” and in our Privacy Policy. We may retain a limited record of the violation and of the action taken in order to enforce these Terms, prevent repeat abuse and evasion, comply with legal obligations, and resolve disputes.

You may stop using the Services at any time, and you may delete your account from within the App. Deletion is described in “Data Retention and Deletion” below. Note that cancelling a subscription does not delete your account, and deleting your account does not by itself cancel a subscription billed by the Apple App Store or Google Play — you must cancel that subscription through the applicable store.

You may delete your account at any time from within the App, or by contacting us at support@choicefulOCD.com with “Data Deletion Request” in the subject line.

When you delete your account, it is deactivated immediately: you are signed out, you can no longer sign in, and your information is no longer used to provide the Services. Your account then remains recoverable for 30 days, so that an accidental or reconsidered deletion can be undone — during that window you may contact support@choicefulOCD.com to restore it. After 30 days, your account and the personal information and User Content associated with it are permanently deleted from our active systems.

Deleting your account does not by itself cancel a subscription billed by the Apple App Store or Google Play. Cancel that subscription through the applicable store to stop further renewals.

Deleting an individual conversation in the App removes it from your view and stops it from being used to personalize your future sessions. Choiceful retains the underlying transcript rather than erasing it, so that we can investigate safety concerns, respond to support requests and disputes, and preserve the integrity of your clinical record. Retained transcripts are subject to the same access controls and safeguards as all other User Content, and they are permanently deleted when your account is permanently deleted.

If you want a specific conversation erased rather than hidden, contact us at support@choicefulOCD.com and we will handle the request as required by applicable law.

We retain your personal information and User Content in accordance with applicable law and our Privacy Policy. Cancelling a subscription does not delete your account or your data; your account remains active on the free tier until you delete it.

After information is permanently deleted from our active systems, residual copies may persist in encrypted backups until those backups expire on our normal rotation schedule, at which point they are overwritten. Backups are not used to restore deleted accounts and are not accessible for ordinary Service operations.

Notwithstanding the above, we may retain certain information where required by law, to comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes such as fraud prevention and safety. We may also retain and use information that has been aggregated or de-identified so that it no longer identifies you.

Subscriptions purchased in the App are billed by the Apple App Store or Google Play, under that store’s terms, and we receive confirmation of your entitlement through our subscription management provider. Subscriptions purchased on our website are billed by our payment processor. We do not receive or store your full payment card details.

Where we offer a free trial, your subscription begins automatically at the end of the trial period unless you cancel before it ends. Any discounted, promotional, or financial-aid pricing applies only for the period stated at the time of purchase, after which standard pricing applies unless we tell you otherwise.

Your subscription automatically renews at the end of each subscription period unless you cancel before the renewal date. If you cancel, you keep access until the end of your current subscription period. We do not provide refunds or credits for unused portions of a subscription period, except where required by law.

Where your subscription is billed by the Apple App Store or Google Play, you must cancel through that store’s account settings — we cannot cancel or refund a store-billed subscription on your behalf, and refunds for those purchases are governed by the applicable store’s policies. Where your subscription is billed on our website, you can cancel through the subscription management link in the App or by contacting customer support.

By subscribing to our mobile app, you agree to pay the subscription fee specified at purchase. We reserve the right to change subscription fees or other charges associated with the app at any time. If we change the subscription fee, we will provide notice via email or through the app. You will be deemed to have accepted the change if you continue using the app after notice. In addition to the subscription fee, you may be required to pay taxes, duties, or other fees imposed by your local government, and you are solely responsible for those amounts.

You agree that your purchases are not contingent on delivery of any future functionality or features, or dependent on oral or written public comments made by Choiceful regarding future functionality or features.

You represent and warrant that your use of the Services will be in accordance with these Terms and all applicable laws, regulations, and rules. You specifically represent and warrant that you are legally authorized to share any personal information, belonging to yourself or others on whose behalf you submit such information, with us.

Choiceful cannot always foresee or anticipate technical or other difficulties that may result in failure to obtain data, loss of data, or service interruptions. Choiceful cannot assume responsibility for timeliness, accuracy, deletion, non-delivery, or failure to store user data, communications, or personalization settings. It is your responsibility to back up any information you enter into the Services.

Any claim arising from usage of the Services must be brought within two (2) years of the occurrence of the event from which the claim arose.

You agree to indemnify, defend, and hold harmless Choiceful and its representatives from any third-party liability, loss, claim, suit, damage, and expense, including reasonable attorneys’ fees, arising out of or connected with: (a) your access to or use of the Services; (b) your violation of these Terms; (c) your violation of rights of a third party, including intellectual property rights; (d) any content you post, upload, use, distribute, store, or otherwise transmit through the Services; or (e) any negligent or wrongful conduct by you or any other person accessing the Services through your account.

If you are a California resident, you waive California Civil Code Section 1542, which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

Before filing a claim against Choiceful, you agree to try to resolve the dispute informally by contacting support@choicefulOCD.com. Most concerns can be resolved quickly and to your satisfaction through email.

If our support team is unable to resolve a complaint, you agree to resolve the dispute through binding arbitration. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules and procedures, including the AAA’s Supplementary Procedures for Consumer-Related Disputes, as applicable.

You and Choiceful agree to employ three (3) arbitrators: one selected by you, one selected by Choiceful, and a third selected by mutual consent. If you and Choiceful cannot agree upon the third arbitrator, the first two arbitrators shall select the third.

The arbitration shall be conducted by telephone, online, and/or solely based on written submissions, with the specific manner chosen by the party initiating arbitration. The arbitration shall not involve personal appearance by parties or witnesses unless mutually agreed. Judgment on the award rendered by the arbitrators may be entered in any court of competent jurisdiction.

Any claim or dispute arising under these Terms must be initiated by arbitration within two (2) years from its accrual date. Any claim initiated two (2) years or longer from its accrual date shall be time-barred and dismissed.

You and Choiceful shall each pay 50% of all arbitrator costs, expenses, and fees incurred in connection with arbitrating under these Terms.

Choiceful may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services or infringement of intellectual property rights without first engaging in informal dispute resolution.

You may opt out of the arbitration and class action waiver provisions by contacting support@choicefulOCD.com within 30 days of first accepting these Terms and stating that you decline this dispute resolution process.

If you opt out of this dispute resolution process, or if any matter is otherwise determined not to be subject to arbitration, you submit to the exclusive jurisdiction of the state or federal courts located in New York County, New York.

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent, and any attempt to do so is void. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

These Terms, together with our Privacy Policy and any additional terms you agree to for a specific feature, constitute the entire agreement between you and Choiceful regarding the Services, and supersede all prior agreements and understandings on that subject.

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. A waiver is effective only if made in writing and signed by an authorized representative of Choiceful.

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, epidemics, power or internet failures, or failures of third-party providers or infrastructure on which the Services depend.

We may provide notices to you by email to the address associated with your account, by in-App notification, or by posting on the Site. Notices are effective when sent or posted. It is your responsibility to keep your email address current. You may send notices to us at support@choicefulOCD.com, or by mail to Choiceful, Inc., 435 W 31st Street, New York, NY 10001.

The provisions of these Terms that by their nature should survive termination will survive, including User Content licenses granted to us, Feedback, intellectual property rights, data retention, disclaimers, limitations of liability, indemnification, dispute resolution, and these General Provisions.

If you believe content on the Services infringes your copyright, send a notice to support@choicefulOCD.com with: your contact information; identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and where it is located; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and your physical or electronic signature. We may remove allegedly infringing material and terminate the accounts of repeat infringers.